Frequently Asked Questions (FAQ)

Welcome to our Help Center.
Below you will find answers to the most common questions regarding shipping, delivery, returns, product quality, and support.

If you need further assistance, feel free to contact us anytime.

1. Shipping & Delivery

How long does shipping take?

Orders are processed within 24–48 hours.
Delivery times vary by destination, but most orders arrive within 3–7 business days.

You will receive a tracking link once your order has been shipped.

Do you ship internationally?

Yes, we ship worldwide.
Shipping rates and delivery times are automatically calculated at checkout based on your location.

How can I track my order?

A tracking link will be sent to your email or phone once your package is dispatched.
You can use the link to check real-time updates.

2. Returns & Refunds

What is your return policy?

We offer a 7-day return and exchange window.
Items must be unused, unopened, and returned in their original packaging.

How do I request a return?

You can request a return by contacting support.
Please include your Order Number and the reason for return.

How long do refunds take?

Once your return is approved, refunds are processed within 3–5 business days to your original payment method.

3. Product Information

Are your products authentic and safe?

Yes. All products are 100% authentic, high quality, and sourced from trusted, verified suppliers.
Each batch is tested for purity and quality.

How should I use the product?

Usage instructions and recommended servings are provided on each product page.
Please read the product description before use.

4. Payments & Security

What payment methods do you accept?

We accept:

  • Debit/Credit Cards

  • Local wallet payments (if available in your area)


Is my payment information secure?

Yes. Our store uses industry-standard encrypted checkout systems to ensure your information is completely protected.

5. Orders & Support

Can I change my shipping address after placing an order?

Yes, as long as the order has not been shipped.
Please contact us immediately after placing your order.

My discount code isn’t working. What should I do?

Ensure that:

  • The code is still active

  • You meet the minimum order requirement

  • The code is typed correctly

If it still doesn’t work, please contact support.

How can I contact customer service?

You can reach us anytime through our Chat section or Email us @
Our average response time is 1–12 hours, depending on the volume of queries.